Product Exchange

We also made a mistake once. Actually, we thought we did, but we were mistaken.

So you didn’t read our buying guide, and bought the wrong part. So your kid bought the wrong part by mistake. No worries, we’re here for you! Buy the new part from us and we’ll even pay for you to ship the wrong one to us!

As long as you bought it from an authorized dealer, we’ll take it back and ship you what you really need. You can contact us to talk about it here or fill out this form yourself.

Customer Information

Purchase Information

Reason for exchange

    Safety Nets
    Safety Pads
    Weather Covers
    Enclosure Sets

New Product Information

Original trampoline information

For Mats
For Enclosures
For Enclosure Sets

Created Date :


  • Items must be in new condition. If the product shows marks of previous deterioration or use, we will not be able to process an exchange.
  • We request that you send us the part in its original packaging.
  • Shipment from you to our warehouse is on us. We will provide you with a free shipping label.
  • To ensure a quick exchange, we ask that the exchange be shipped back within 10 days of receiving your shipping label. 
  • As soon as we receive the item and it is in satisfactory condition, we will contact you to start the exchange process and charge for shipping and any price difference that might be applicable.
  • Outgoing shipping costs will be charged according to the part size, weight and distance from our warehouse.
  • We cannot issue a credit where the new replacement part has a lower cost than the original part that you sent us.
  • Double check to make sure you are requesting the correct replacement item, since we will only exchange your item once. If you will need to exchange it again, we will not be able to provide a prepaid return label.
  • Additionally, we cannot provide a refund for items that have been exchanged, we will only be able to give you Upper Bounce credit.
  • Unfortunately, we are unable to process exchanges for orders shipped to Canada.
Click the AUTHORIZE button to get the exchange authorized. We will send you a prepaid return label. You will receive a response from our staff within 24 hours.