ASSEMBLY
I ordered a mat - I confirmed its the correct size, right amount of v-rings and right size springs and it still does not fit my trampoline
To install the mat - you have to use a spring tool and you need to work a little hard to get it on. If you can get it on, on either side with one v-ring - that means it's the correct size and you just need to stretch it a little more
We would like to put our trampoline back together after the winter, however we misplaced our manual - is there any way to get another one
Please visit our website upperbounce.com under the tab help/manuals-assembly guide for a list of manuals for all Upperbounce products.
I purchased a net - and I cannot install it properly
Please determine if you purchased the correct model net for your trampoline, if you have a top ring enclosure system on your trampoline there is a special net for that, same goes if you have arches on top of trampoline. There are also 2 diff type of standard nets, one installs on the Inside of the trampoline, with loops and pole caps, and the other is an outside type of net, that installs on the outside of the trampoline with sleeves that slide over the poles.
My yard is not leveled properly, do you have trampolines/parts to accommodate that?
No, we don't however, we would suggest you contact your landscape company to see the options of leveling your yard
How long does it take to assemble a trampoline?
Approximately 1-2 hours with 2 people
Product Question
How do I know what model trampoline is right for me?
Please visit our website Upperbounce.com/buying guide to help you choose the model that is right for you - http://upperbounce.com/index.php?controller=buyingguide
How long do your products last?
It depends on each individual on how they manage and maintain their product. Weather plays a big role in it as well, we recommend using a weather cover in the winter to protect it from snow, rain and wind. Our products are built to last!
Does your weather cover fit for all diff brand trampolines, or only for the Upperbounce
Our weather covers fits for standard size trampolines, not only the Upperbounce
How come the Upperbounce has a higher weight limit then most brand trampolines.
Our trampolines are built very strong and can handle a higher weight limit, it is tried and tested!
What would be the best trampoline for gymnastics?
We would suggest our rectangular model trampolines
I have an odd size big trampoline, not a standard size, do you have an enclosure net that can fit my trampoline.
We have a universal type of Net to Enclose Multiple Large to Extra Large Trampoline Frames - Use for multiple amount of poles, please check out our website Upperbounce.com
Will the Upperbounce enclosure set work for different brand trampolines other than the Upperbounce?
Our enclosure sets fit for most standard size trampolines, they come with all the necessary hardware to install it on your trampoline. The hardware is designed to fit trampoline legs up to 1.5" in diameter
TRAMPOLINE PARTS
How can I get replacement parts ordered for my current model trampoline?
There are two ways, either by visiting our website, upperbounce.com, under the tab 'products' there is an option 'part finder', or by sending an email to sales@upperbounce.com and request a replacement part sheet to determine what parts need to be replaced.
My springs stretched over a while, is there an option of purchasing just this part?
Yes, check out our website under the tab 'products', partfinder.
HOW TO MEASURE
I have a 12 ft trampoline and I ordered a 10 ft mat - it does not fit!
All replacement parts are determined by the size of the frame, if you have a 12 ft frame you will need to order a 12 ft mat, (although the actual mat will not measure 12 ft).
I have a trampoline that measures 13.5 feet, do you have a replacement mat that will fit my trampoline?
Our mat works for trampolines with straight numbers, for ex, 12 ft, 13 ft,14 ft etc... we don't carry mats for trampolines that do not measure an even number. We would suggest you contact the manufacturer of your trampoline for a replacement.
MAINTENANCE & CARE
We have very bad winter where we live, what would you suggest we do with it in the winter?
Either taking down the enclosure poles and the net and putting it flat on the trampoline and covering it with a weather cover. Or completely disassemble the trampoline and re-assemble when nicer weather starts.
How many people can be on the trampoline at one time?
It should be within the recommended weight limit
RETURNS & EXCHANGE
I purchased a trampoline online, with overstock.com, I would like to return it, what is the process?
All products that are not purchased directly on our website, upperboucne.com, kindly reach out to your seller for their returns and exchange policy. If you purchased it directly with uppberbounce.com please check out our return policy http://upperbounce.com/content/38-shipping-and-return-policy
HELP/SUPPORT
I purchased a brand new trampoline however it has some parts missing
Please open a support ticket on our website under the tab help/open a support ticket. Include your order number, and brief description what is missing, our warranty dept will contact you back within 24 hours and ship out the necessary parts.
My trampoline got bent out of shape after a bad storm, is it covered under warranty?
Damage that is caused by weather or natural disasters is not covered under warranty, we will be happy to offer you replacement parts at a good discount. Send an email to sales@upperbounce.com - please visit our website for our warranty policy - http://upperbounce.com/content/35-waranty
ORDER PROCESSING
What payment methods do you accept?
We accept Visa, Master Card, American Express, Discover and PayPal.
Who are your authorized dealers?
Click here to see a full list of our authorized dealers - http://upperbounce.com/content/52-where-to-buy-upperbounce-products
What is an authorized dealer?
An authorized dealer is a company that has permission from Upper Bounce to sell Trampolines and trampoline parts on their website or in their stores. Trampolines purchased from an authorized dealer will carry the Upper Bounce Warranty. Trampolines purchased from an unauthorized retailers do not carry a Upper Bounce Trampolines warranty. For more information and to see how you can become an authorized dealer click here - http://upperbounce.com/index.php?controller=otherdealerbenifits
What's your shipping and handling time?
We allow between 1-5 business days until the item arrives to the customer